Customer Care
We’ve tried to think of any question you may have!
We’ve gathered the basics to make your life a little easier when it comes to learning more about Buddy Fruits and all of our awesomeness. But we know we’re not perfect, so if you still can’t find what you need—say hi to us at buddyfruits@worldfiner.com.
FAQ's
WHERE CAN I FIND BUDDY FRUITS?
You can buy online and in stores; our products are often found in the produce section but we’re sometimes hard to find amongst the large watermelons and potatoes. So, take a lap around the produce section or ask a manager. And if you’re looking for our multipacks, check out the applesauce aisle for those. When looking for our Organic Fruit Spreads check the Jams, Jellies, & Preserves aisle. Check out our store locator here.
HOW ARE BUDDY FRUITS MADE?
We think fruit is perfectly good by nature–so the less we mess around with it the better. We source our apples from orchards, gently cook them in small batches before sealing goodness in the pouch. Our food technology makes the pouch shelf stable!
WHAT IS THE SHELF LIFE OF THE PRODUCT?
Our products are best consumed before the best by date—our Fruit Pouches have a shelf life of 15 months from production and our Organic Fruit Spreads have a shelf life of 18 months from production.
WHAT IF CONSUMED PAST THIS DATE?
Buddy Fruits pouches are shelf stable, but we recommend eating before the date printed on the package. Plus, we definitely think it tastes better before then! Our Organic Fruit Spreads must be refrigerated after opening and should be consumed before the best by date.
DO YOU NEED TO REFRIGERATE?
Our Fruit Pouches are shelf stable and do not need to be refrigerated. We suggest storing them at room temperature or in the fridge. Once opened, please refrigerate and consume within 24 hours of opening. Our Organic Fruit Spreads must be refrigerated after opening and should be consumed before the best by date.
WHAT IF THE RETAILER REFRIGERATES THE POUCH?
It is ok to place unopened pouches in room temperature conditions as long as the pouch has not been opened.
HOW DO YOU OPEN THE POUCHES?
Right = tight and Left= Loose. Keep twisting left until you hear the seal break… we like to compare it to twisting off a water bottle cap.
ARE THE POUCHES RECYCLABLE?
At this time our pouches are not recyclable due to our mission to keep the integrity of our product safe and yummy without adding those yucky preservatives. The packaging for our Organic Fruit Spreads is plastic neutral though. Learn more about what that means here!
HOW CAN YOU ENSURE FRESH PRODUCT?
Our fruit puree goes through a pasteurization process to ensure that all bacteria and microorganisms are not present before sealing. The pouches go through a 14 day hold and then samples are retested to make sure we provide the best product we can to our Buddy Fruits fans!
ARE YOUR PRODUCTS VEGAN?
Yes, our products are vegan. Our products are processed on vegan equipment and our ingredients are grown without the use of fertilizers that contain deceased animal matter. Our pouches are not made with anything animal-derived.
WHERE CAN I FIND COUPONS?
You can receive coupons regularly by joining our monthly newsletter! We also run offers here and there that utilize our retailer’s loyalty and load to card programs; so be on the lookout for offers near you! In order to help limit the amount of paper we use, we do not print paper coupons at this time.